Return Policy

Service Claim Procedure: Contact the Service Department by a Service Claim Form with detailed information of the problem. Please provide the model number, serial number, and a brief description of the reason for return, a clear picture for showing the problem is a better evidence.

Return Procedure

In the event that it becomes necessary to return a part to our company, the following procedure should be followed: before the shipment of the material, obtain a RMA (Return Materials Authorization) Form. The RMA number, description of returning parts, and shipping instruction are included in the RMA Form. The RMA number must appear on the outside of the shipping packaging. Return shipments will not be accepted if the RMA number is not clearly visible.

Freight Cost of Policy

Out of box failure: The device proves to be defective but it has never worked after reaching to distributors/ customers within warranty, then we will pay for the freight in both directions. Within warranty period: The distributors/customer is responsible for the freight of the device which is shipped to MELSIN MEDICAL CO., LIMITED for repair. We is responsible for the freight from MELSIN to the distributor/customer. After warranty period: The customer undertakes any freight for returned device.

Technical Training

MELSIN MEDICAL CO., LIMITED provides free technical & service training to the technical & sales staff of distributors for the related products and will further provide technical assistance via e-mail, MSN or Skype as requested by the distributors. The training will be performed in Changchun China. The transportation and accommodation expenses are on the distributors' account.

Technical Support

If you have any questions about maintenance, technical specifications or malfunctions of devices, do not hesitate to contact us immediately.